Alexandria VA Auto Body

Superb service, helpful and apparently honest.

Fantastic customer service! It was a pleasure working with these guys. They answered and spoke on the phone very professionally and made sure to call me back promptly with updates. They did a good job on the car and got it done in a very reasonable amount of time. Customer service was important to them and it showed from each person I worked with from the first phone call into the shop to picking up my car after the work was done. I hoped this place was good and had gone with this shop after I had cross referenced yelp ratings with the shops my insurance company authorized. Keep up the great work!

Hooray! My car is all better! When USAA's list of places to get my car fixed had an option that's only 3 blocks from home, I immediately came over here to read the reviews. Seeing mostly positives, I figured it was meant to be - I barely had to drive my poor wrecked Jethro (yes, its my car's name, don't judge) and nobody had to follow me to get me home. From the beginning, I was happy with the folks at Olde Towne Auto - they did a full look at the car, took pictures, and told me when to expect the estimate. Once it was in, they gave me an estimated repair date of 3 weeks later - understandable, there was a pretty solid amount of damage to three separate panels, lots of parts to order, and lots of work to be done. This accident, since the beginning, has been a huge comedy of errors. So when I got the reminder call from my insurance that I was going to go over my rental car max a couple of days before the car was supposed to ready, I called to check on the progress. Turns out, everything was going beautifully except for one little detail - one of the panels that had been delivered to the back of the shop was stolen. Seriously?? Who does that?? Its not like someone could just walk up and take it and walk down the street with it. That put them about a week back on the repairs, but they were SUPER apologetic, and since I had already hit my rental car limit, they offered me a free loaner car. They pre-warned me that it was nothing exciting. They were right. Think about the most pimp-tastic 1994 Buick Park Ave you can imagine - that was it. Forest green, with the camel colored fabric on top, and buttons for EVERYTHING. I will ding them on not making sure the car was clean before they gave it to me though - it needed a good vaccuum, and there was some trash in it. But the tank was full, and it drove just fine. And it was free, which was a plus since we're still not sure which insurance is accepting liability, and therefore we don't know when I'll be reimbursed. They got the car fixed on the revised promised date, and everything is beautiful - the paint job is superb, all the bits are back in place, and they even washed him real good for me. Even though I get high every time I get in the car from the paint fumes, I'm thrilled to have Jethro back, and absolutely happy with the work from the guys at Olde Towne Auto. And if I decide later I'm not, they have a lifetime guarantee of their work, so I just have to tell them so. Special thanks to Dave for keeping me in the loop through the whole process.

After sideswiping a pole in a parking garage, I brought my new-ish car here after reading the positive reviews on yelp. The estimate was more expensive than the other place I checked out, but I thought it was worth the extra money. The work was great and their customer service reflected that they value your business. I'm still depressed after sideswiping a pole, but I should probably check out another type of business to help with that.

I was in a car accident and had some significant damage to the front of my car. The gentlemen at Old Towne Auto Body were very helpful and timely. They made the whole process very easy. My car was fixed in the time that they said it would be and they even fit in some mechanical work without delaying the delivery date. The biggest surprise was when I got my car back and they had gone above and beyond to fix the mechanism on my electric drivers seat without saying a word about it or billing me for it. I would definitely recommend them!

A concrete pole ran into me and my insurance told me that if I wanted to take the faster (easier) route, I could choose from their list of auto body detail companies. The company would handle all of it, and it was be the most streamlined process. I immediately thought these would be "B-level" type auto shops, but I went to yelp and saw that this auto shop had the best reviews in the area, and was like "i'm going here!!" Once I turned the car in, their customer services was EXCELLENT. Never once did I feel like the "girl who knows nothing about cars" target. They overestimated the time it'd take to work on the car. They said 2-3 weeks. The car was finished earlier than I expected. After the rental car company dropped me off, I paid the amount, and then the car was pulled around. I was so happy to see it. It looked great (passenger side is where the accident was), and I thought I was looking at a brand new car. well... the quarter panel was new, haha I walked around to the driver door about to leave... and stopped. Granted when I dropped off my car it was dirty, but I don't remember those series of scratches being there under the handle. I didn't want to be "that" customer, but I wanted their opinion if the scratches were fresh or not, I think a series of small scratches spanning 4 inches. Not realizing this, but I approached the owner of the shop. He was a very professional, cordial. He reminded me of a man who lived a fulfilled life... very grand-father like. He looked at the scratches. Then told me to pull my car back in the shop and they'd see what they can do. He said it might even be worse if they tried to take touch-up paint to it. He walked off for a second. One of their employees appraoched me and said "he's the owner; he'll treat you well". One of auto-paint guys came over. The paint guy said he didn't know how fresh the scratch was, but it wasn't deep. He mixed up 2 things (totally forgot what they were) and didn't even need to use paint to fix the scratches. He said he could see where the scratches were, but I couldn't... still can't :) Very much tres muy happy, I turned to the owner and asked how much I owed him for the touch up. He said don't worry about it. At that moment, I really wanted to pay for going the extra mile... but he was insistent it was on the house. I highly recommend this shop. It's been in existence since the 70's. Excellent customer service and very professional staff. ps - Try to meet to the owner!

After trying to get out of the parking lot here in DC, a car decided to pull forward just as i was passing him, leaving a nice gouge from the front to the back passenger side of my mini. So USAA was the company who recommended me to Olde Towne Auto Body. So of course after reading the reviews from them on Yelp, I decided to use them and it was a good choice. They have a fairly large operation and they seem to do a pretty good job with handling all the cars they get. The guys who operate it are very professional and courteous. I just hit them on them telling me my car be ready in the afternoon when I called that morning. When I arrived at the shop after turning in my loaner car they said they needed another day. So don't return your loaner till after you hear from them that it's ready to pick up. Otherwise, I felt they did an excellent job with the paint, and gave me a bottle of touch up paint to boot.

Someone ran into the back corner of my car where it was parked in the street in front of our house. I agreed to settle outside of the insurance companies, although I did inform our insurance company of what we were doing. USAA recommended we go through Olde Towne Auto Body & Paint. We actually got several different estimates and not only was this place the least expensive but it was also by far the most professional and helpful. We explained the situation to Pat when he was doing the estimate and he said that if there was any problem with receiving the payment everything was already in the correct format on the computer to be transferred instantly into a USAA claim instead. There did end up being quite a few problems with the guy not wanting to pay, but the guys dealt with him for us, and he did end up paying in the end. The car came back in less time than had been expected and the damage was repaired perfectly. I will absolutely recommend this place to anyone who wants an honest, hard-working, and quality auto shop.

My husband and I could not be happier with the work from Olde Towne Auto. We have a 2010 prius that had damage to the back panel from a parking garage pole. The guys at OTAB made it look perfect- like nothing had ever happened to it. They even got it done faster than expected and giving it back clean and shiny :)

I dinged my two-year old car in an Alexandria parking garage, just enough to scrape off the paint and leave some scratches. Not knowing where to go, I found three different auto body shops in Alexandria and went to get estimates. When I went to Olde Towne Auto Body and Paint, I went without an appointment and had no problem (the other two places indicated I needed an appointment; one took me anyway and the other turned me away). The gentleman who had provided the estimate at Olde Towne Auto Body and Paint, told me I could do one of two things: (1) just have the yellow paint removed (I had hit a yellow pole) and have touch up paint applied or (2) have it done right -- remove the fender, sand it down and have it painted. I asked him what the cost of both options would be and he told me Option #1 would be free -- just bring the car by and he would do it for no cost. That, in itself, I thought was nice! Needless to say, I knew Option #1 wasn't the route I would take so I brought my car to two other places for estimates. In the end, I decided to take my car to Olde Towne Auto Body and Paint. When I called to schedule an appointment, I was surprised to find that it would be two weeks before they could take in and that they only made appointments for Monday and Tuesday. I was in no hurry, so the two-week wait was not much of a problem. I brought my car in Monday morning and the work was done by Thursday afternoon. They did such an awesome job. If I ever needed work on my car again (and I'm hoping that's not the case) I wouldn't hesitate taking my car there. It was a tad bit expensive, but it was worth it. Great job and great service!