I just moved to the area and I had no clue where to take my car when someone knocked off the side mirror (I park on the street). This was a random find, and I went here because they happen to be certified by State Farm Insurance. They fixed my car inside the estimate given to them from the other insurance agency, ordered the part while I sat in the office, gave me their own estimate in under 5 minutes, and called me almost daily to update me on the status of the ordered part. I brought my car in at 7:30am (before work) and they called me at 9:30am to tell me it was ready for pickup. WOW! I didn't make it in until after 6pm, when I said oh yeah, can you check my tire, I think it has a nail in it. The guy from the front desk walked out himself, took my tire off, fixed a leak, and put it back on. NO CHARGE!!!! The mechanics are dedicated, work 5 days a week, 11 hours a day, and are very knowledgeable. You won't slip through as "just another customer". I walked into the office and the guy in front said, Hi Jackie, you're the Taurus, right? I felt very in-the-know with all the repairs going on (even though I know precisely enough about cars to screw the gas cap back on) and I got the truth about what was necessary for repair and what wasn't. I will be returning here until I move out of the metro area and I will be telling everyone I know how great Olde Towne Auto Body is (even if the spelling is weird)!!