Alexandria VA Auto Body

Have been there with multiple insurance claims, OUTSTANDING service, great work, professional staff. USAA approved too--good sign.

Courteous, professional and communicative; wanted to start my review with some appropriately descriptive words of my extremely positive service experience at this first rate repair shop. Got rear ended on the George Wash Pkwy on the way to work, called my insurance company, USAA, they advised me of this body shop which is right across the street from my condo, talk about convenient! Patrick called me as I was driving to the shop and was waiting for me when I got there! An hour after my collision, my car was in the shop and my insurance company had everything coordinated for seem less service. Monday morning the shop calls to tell me all the work is done! I'm amazed since it was a bad rear ender and the entire bumper and under support had to be replaced on my Beemer, they got the parts in, painted and installed in less than a week! And all along the way they kept me informed and updated on the progress of work. Great outcome and service!

I'm moving to Chicago in a week, but having used Old Towne twice for two relatively major car issues, I had to write a review to let everyone know how great they are. My first issue was a somewhat major fender bender - I was rear-ended, and had to have a lot of reconstructive body work. They provided the work early and beautifully - kept me updated on how everything was going, and were generally just amazing. I can't say enough about the body shop - they are the best of the best. The second issue didn't end as beautifully for me, but that's through not fault of theirs. My Honda CR-V blew out the A/C compressor, and lost a fan belt, then everything kind of followed suit. They did everything they could to keep the cost down, but when they failed in the end, they even helped me find someone to buy the car on salvage - and drove it around the corner to my apartment because the power steering had failed. They're great people, and deserve their many praises. I'm very sad to leave them for the Windy City.

Olde Towne may charge a little bit more than say, Pep Boys, but as the saying goes, you get what you pay for. I brought my car in to repair damage after a fender bender, and not only did they finish ahead of schedule, they went above and beyond to make my car look amazing. One of my headlights was damaged from a previous incident, and I'd bought a new light to replace on my own, but hadn't gotten around to it yet. They put it in for me free of charge. Also, my repair required painting on the hood and front bumpers. There was white paint scratches on my back bumper from another previous incident, and they buffed that out for me as well (again, free of charge). Not only did they wash my car before returning it, they actually cleaned the wheels and hubcaps so they looked like new. The inside of my car was also completely vacuumed and wiped down, steering wheel and all. My car looked brand new when they gave it back to me, which is saying a lot because it was pretty banged up when I brought it in! I would absolutely bring my car here again.

Great customer service! Very pleased with my experience.

Fast service. Speedy. Prices are reasonable.

I took our brand-new SUV in after it was smashed into on Rock Creek Parkway less than two weeks after we bought it. At a time when my fiancee and I were distraught, the folks at OTAB were such a calming influence. They were very helpful and very thorough. A service writer - Dennis - walked around the vehicle with me to do a thorough evaluation. Another service writer - Dave - helped along the process, keeping me updated about the quote & repairs via phone. Both were very pleasant and forthcoming. We have State Farm, and OTAB is a authorized shop, so it was very easy. All we had to do was pay our deductible, and everything else was taken care of. They even left us a bottle of extra touch-up paint in the car. Best yet, they got the car back to us three days before they said they would. All in all, this literally was the best experience I've had at an auto repair shop. In addition to this review, I will be telling my friends in person to go to OTAB if they ever need auto-body work.

Your car is in good hands when it comes to this place. I had major damage to the side of my car from a tractor trailor. I just got the car back over the weekend and it looks like it was never in an accident. Old Towne Auto Body had it for about a month. Throughout the month, one of the mechanics there named Pat, gave me an update at least twice a week just to keep me informed of what was going on. Every time he had to contact the insurance company about new parts they had to order for the car, he also would contact me. He was an all around nice guy. I did however after picking it up on a Friday discover that the back-up camera in the dash did not display a picture when put in reverse...it was just a black screen. Since they were already closed by the time I noticed it, I had to wait till Monday to call them. I made arrangments with Pat to bring it over in the evening after work. I did, thinking I had to drop it off and take the metro home...but no, they were able to fix it right there in about 15 min. So now the car is perfect and I vow not to go anywhere else if I ever need a repair again.

It is exceptionally rare that I return home from anything - let alone something involving my car - being happy enough with my service to write a review. In fact, I don't believe that that has ever happened before today and my experience with Olde Towne Auto Body. I was referred here after an accident earlier in the year by my insurance, and since it was the closest place to my house, I went with it. There was a big debacle with my insurance company, and I ended up having to pay for a loaner car, so Dave made sure to keep me in the loop as much as possible during the entire process so that we could at least save me a little bit of money. The job was done on time, as he had said, but when I went through the exit inspection of the vehicle, there was a scratch that wasn't there beforehand. He jotted it down and said to come back when I had a day or two to leave it there and they'd fix it right up. I go home and a few days later I notice a small panel missing that I would have completely missed if I didn't park in a parking garage and have to walk by the front of my car sometimes. So that was a minor ding on the service, and had I just been basing my review off of this, they'd get a 3. HOWEVER. I procrastinated, and had work travel, and tons of other reasons to not be without my car for a few days, and so here it is almost 3 months later, and I called Dave up to fix those remaining issues, and he had me bring it in. Within a day and a half, they were able to fix all the issues, pop that missing piece back in, and not only that - they buffed out a scratch that (while I was 99% sure it was the same thing that scratched the back of my car) I hadn't noticed immediately and didn't have proof that it was from their activities. They gave me a loaner car to boot, which - while older and didn't quite spoil me as much as my car does - was reliable and clean. Dave gets absolute props from me - he is extremely professional and their shop does a great job. They went above and beyond, and I absolutely recommend them.

Some guy drove right into me and shattered my front driver-side headlight...it caused paint, hood and bumper damage, too. After the debacle of trying to get the actual check from the company to pay for my repairs, I was finally able to take my car to Olde Town Auto Body and Paint. They let me come in for an estimate and said that it was accurate. I brought my car in two weeks later to drop it off for 9 days. When I came back to pick it up, it was beautiful. they matched the paint very well (my car is an interesting color), and they washed it up and wiped down the interior. I was very pleased. On top of that, they were super nice and, like most of these reviews say, I didn't get the feeling that they were ripping me off because I'm a female. When I picked up my car, they even drilled my front license plate on because the front of my car had no holes for it. I'm glad I found this place and I definitely recommend it to other folks needing body repair.